In this time of economic volatility and uncertainty, more and more people are becoming unwilling to leave their homes, yet you and your estate agency need to keep moving; need to keep hitting your targets. Health and safety will always be the priority, but keeping business practice moving as usual is vital to corporate survival and financial security.

Our Virtual Tours have been designed for remote viewings of your properties so are an innovative way to keep your agency operating as usual while keeping everyone safe - even if clients don’t want to leave their house!

Whereas our standard Virtual Tour product offerings allow your clients to experience a property firsthand from anywhere in high-resolution, we’ve been searching for a way to add the next level to our digital interaction; because it’s your expertise on the viewing that convinces a client to buy not actually seeing the property. So behind the scenes, we’ve been working on a functionality to recreate the back-and-forth and expertise you bring to the viewing. We call this ‘Remote Viewing’ which enables you to accompany your clients through their Virtual Tour in a video chat experience to add that personal, one-to-one expertise.

Remote Viewing in action

We originally started working on Remote Viewing last year as a way to complement our other usage of cutting-edge technology to further add value and improve one-on-one property demos for busy, time-poor clients. However, recent events and the increased problems with travelling to your properties to meet clients has encouraged us to speed up the rollout of our Remote Viewing feature.

With this remote viewing capability, you can keep your agency running and avoid the need for potentially dangerous face-to-face viewings, as social-distancing recommendations come into force. The Giraffe360 Virtual Tours have always been designed to give your clients the most realistic experience of being in a property, without having to visit in person. In fact, many of our clients have used this feature to successfully close deals with international clients who have never seen the property.

“We rented out an apartment in East London using a virtual tour for a client based in Germany. The high-quality virtual tour and visual material we produce with Giraffe 360 enabled the client to have the confidence to take the property without seeing it in person.”

Matt Brooke, Area Manager at Madley Property, London

Now, as even local clients viewing requirements change, so should the way your agency showcases a sales or rental listing.

As we look to adapt to the global changes swirling around us and establish new ways of working, it’s imperative that clients are serviced with the same high levels of customer experience. As a real estate industry, we should collectively protect crucial parts of the clients’ decision-making process, like the viewing of a property.

With Giraffe360’s latest updates to Virtual Tours, a member of your team can now directly video call a client whilst they are remotely viewing a property, to ensure any specific questions or pointers can be advised upon. This way, your team can maintain the same level of interaction and bespoke expertise that the modern client has come to expect when viewing a listing or space.

Get in touch today to discover how to maintain business as usual with Giraffe360 Virtual Tours and Remote Viewing.

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